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A study of Jill Nelson offers a Master class on what it takes to build a thriving business.
As an entrepreneur, you will cross paths with many fellow founders. Some will inspire you, others will draw inspiration from you, and occasionally you’ll encounter a founder whose every action leaves you utterly astounded.
Jill Nelson is in that rare third camp.
In 10 years of knowing Jill through EO Portland, I’ve enjoyed a front-row seat to watch what she did and discover how she did it. She is truly exceptional, and I owe a lot of my own success to what I learned from her. Read on, and you might, too.
Our Forum thinks so highly of Jill that we nicknamed her JBoss — an honorific she more than earned. Here’s her story.
Jill worked as a business broker for a few years after college, where she noted the operational wins and woes of a wide variety of companies. In 2003, she started Ruby Receptionists, a one-of-a-kind virtual receptionist company where high-tech meets great people and 5-star performance. The service is so seamless that you would never realize the receptionist was not in the same office as the person you called. And, no matter what time of day the phone rings, one of Ruby’s personable team members answers and provides your customers with exactly what they need — making your company shine.
Jill is likely one of the most decorated entrepreneurs in Oregon’s history, with more than 30 awards and accolades, including being honored as Entrepreneur of the Year by three different, well-respected organizations.
In 15 years, Jill grew Ruby from four receptionists — yes, she was one of the four — to 630 employees, building such a phenomenal company that an investment group purchased a controlling interest, allowing her to exit with a nine-figure valuation.
The 4 Secrets that Made Ruby a Gem
I interviewed Jill to gain insights into the key elements she deployed to create such remarkable success. Aft... Read More
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